Last updated: September 18, 2026
This Privacy Policy describes how FAN CLUB FCSB UK LTD (“we,” “us,” “our,” or the “Company”) collects, uses, stores, shares and protects personal information when you visit our online store, place an order, contact us or otherwise use our services.
Our online store may be powered by Shopify and supported by third-party service providers that assist us with payment processing, order fulfilment, delivery, analytics, security and other business functions.
Please read this Privacy Policy carefully.
1. Company Information
The business responsible for processing personal information in connection with the online store is:
Company name: FAN CLUB FCSB UK LTD
Company Number: 16108338
Registered Address:
608 Green Lane
Ilford
England
IG3 9SQ
United Kingdom
Email: support@wosjg.shop
Telephone: +44 20 4156 4859
For applicable data protection purposes, FAN CLUB FCSB UK LTD generally acts as the data controller for personal information processed in connection with our online store, except where another service provider acts as an independent controller.
2. Scope of This Privacy Policy
This Privacy Policy applies when you:
- Visit or browse our online store;
- Create or manage a customer account, where available;
- Add products to your shopping cart;
- Place or manage an order;
- Make a payment;
- Request delivery;
- Contact customer support;
- Request a return, exchange or refund;
- Subscribe to marketing communications;
- Submit a review or other content;
- Interact with our advertisements; or
- Otherwise communicate or interact with us.
Our website, online store, products, customer support functions and related services are collectively referred to as the “Services.”
3. Personal Information We Collect
The personal information we collect depends on how you interact with our Services.
3.1 Contact Information
We may collect:
- Full name;
- Billing address;
- Shipping address;
- Postal code;
- City;
- Country;
- Email address;
- Telephone number; and
- Other contact information you provide.
3.2 Order and Transaction Information
When you place or manage an order, we may collect information including:
- Products ordered;
- Order number;
- Product quantities;
- Selected product models or variations;
- Purchase price;
- Order status;
- Delivery status;
- Tracking information;
- Return information;
- Exchange information;
- Refund information; and
- Communications concerning your order.
3.3 Payment Information
Depending on the payment method used, we or our payment service providers may process information including:
- Selected payment method;
- Payment status;
- Billing information;
- Transaction amount;
- Transaction identifiers;
- Partial payment card information where applicable; and
- Payment confirmation information.
Complete payment card information may be processed directly by Shopify, banks, card networks or independent payment providers rather than stored by us.
We do not require customers to send payment passwords, online banking passwords or other confidential account credentials to us by email.
3.4 Customer Account Information
If customer accounts are available, we may collect:
- Account name;
- Email address;
- Login information;
- Authentication information;
- Saved addresses;
- Account preferences;
- Communication preferences; and
- Order history.
You are responsible for keeping your login information confidential.
3.5 Customer Support Information
When you contact us, we may collect:
- Your name;
- Email address;
- Telephone number;
- Order number;
- Product information;
- Messages sent to us;
- Complaint details;
- Return or refund reasons;
- Photographs;
- Videos; and
- Other information you voluntarily provide.
3.6 Device and Technical Information
When you use our website, certain information may be collected automatically, including:
- IP address;
- Browser type and language;
- Device type;
- Operating system;
- Device identifiers;
- Pages viewed;
- Date and time of access;
- Referring website;
- Session information;
- Click and navigation information;
- Cookie identifiers;
- Approximate location derived from your IP address;
- Network information; and
- Website performance or error information.
3.7 Marketing and Preference Information
Where applicable, we may collect information about:
- Marketing preferences;
- Product interests;
- Products viewed or purchased;
- Advertising interactions;
- Email engagement;
- Promotional campaign participation; and
- Customer satisfaction information.
4. How We Collect Personal Information
We may collect personal information in several ways.
Information You Provide Directly
You may provide information when you place an order, create an account, complete a form, provide billing or shipping information, contact customer support, request a return or refund, submit a review, subscribe to marketing communications or otherwise communicate with us.
Information Collected Automatically
Certain information may be collected automatically through technologies such as cookies, pixels, tags, server logs, device identifiers, analytics technologies and similar technologies.
Information Received from Service Providers
We may receive information from companies that assist us with website hosting, e-commerce services, payment processing, fraud prevention, order fulfilment, warehousing, shipping and delivery, customer support, analytics, advertising, marketing and technical services.
5. How We Use Personal Information
We may use personal information to:
- Operate and maintain our online store;
- Process and confirm orders;
- Process payments and verify transactions;
- Arrange order fulfilment;
- Ship and deliver products;
- Provide tracking information;
- Communicate about your order;
- Manage customer accounts;
- Provide customer support;
- Respond to questions and complaints;
- Process cancellations, returns, exchanges and refunds;
- Detect and prevent fraud;
- Protect customer accounts, our website and systems;
- Improve our Services;
- Understand how customers use our website;
- Personalize the shopping experience;
- Measure website and advertising performance;
- Send service-related communications;
- Send marketing communications where legally permitted;
- Maintain accounting and transaction records;
- Comply with tax and legal requirements;
- Establish, exercise or defend legal claims; and
- Protect the rights, property and safety of our customers, business and service providers.
6. Legal Bases for Processing
Where the UK GDPR, EU GDPR or other applicable data protection requirements apply, we process personal information only where we have an appropriate legal basis.
Performance of a Contract
We may process personal information where necessary to accept and process your order, receive payment, deliver products, provide customer support, process returns or refunds, or perform other obligations arising from our contract with you.
Compliance With Legal Obligations
We may process or retain information where necessary to comply with accounting requirements, tax obligations, consumer protection laws, fraud-prevention obligations, court orders, regulatory requests or other applicable legal requirements.
Legitimate Interests
Where permitted by law, we may process personal information for legitimate business interests, including preventing fraud, maintaining website security, improving our Services, managing customer relationships, understanding business performance, responding to customer enquiries and protecting or defending our legal rights.
When relying on legitimate interests, we consider whether those interests are outweighed by your rights and freedoms.
Consent
Where legally required, we may request your consent before sending certain marketing communications, using non-essential cookies, activating certain advertising technologies or processing information for other optional purposes.
Where processing is based on consent, you may withdraw your consent at any time.
7. Shopify
Our online store may use Shopify to provide the technical e-commerce platform through which products and Services are offered.
Shopify may process certain personal information when you browse our store, add products to your cart, create an account, complete checkout, place an order or interact with Shopify-powered features.
Shopify may process information in accordance with its own privacy practices and applicable data protection requirements.
Depending on the services used, customer information may be processed through Shopify systems or infrastructure located outside your country.
Where required by applicable law, appropriate safeguards may be used for such international data transfers.
8. Payment Service Providers
Payments may be processed by independent payment service providers.
Depending on the payment method available during checkout, these providers may process your name, billing information, payment details, transaction information, device information and fraud-prevention information.
Payment providers may act as independent data controllers for information processed through their systems.
You should review the privacy information provided by the payment provider you choose.
9. Shipping and Delivery Providers
To fulfil and deliver your order, we may share necessary personal information with shipping companies, postal services, couriers, warehousing providers, fulfilment providers and delivery tracking providers.
Information shared may include:
- Recipient name;
- Delivery address;
- Postal code;
- Telephone number;
- Email address;
- Order reference;
- Parcel information; and
- Delivery instructions.
Delivery providers may contact you where necessary to arrange delivery, provide tracking updates or resolve delivery problems.
10. Disclosure of Personal Information
We may share personal information with third parties where reasonably necessary to operate our Services or comply with legal obligations.
Recipients may include Shopify, payment processors, banks, card networks, fraud-prevention providers, shipping and logistics providers, warehousing and fulfilment providers, hosting and cloud providers, customer support providers, analytics providers, advertising and marketing providers, email service providers, accountants, lawyers, insurers, professional advisers, government authorities, courts, regulators and law enforcement authorities.
We may also disclose personal information with your permission, to complete an order, arrange delivery, investigate suspected fraud, protect our rights or the rights of others, comply with a legal obligation or in connection with a merger, acquisition, restructuring or transfer of business assets.
We do not sell personal information simply for monetary payment to third-party advertisers.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Keep the website functioning;
- Maintain shopping cart sessions;
- Remember customer preferences;
- Support account login;
- Secure customer accounts;
- Process checkout and orders;
- Detect suspicious activity;
- Analyze website traffic;
- Measure website performance;
- Improve the shopping experience; and
- Support advertising and marketing where legally permitted.
Essential Cookies
Certain cookies may be necessary for shopping carts, checkout, account authentication, website security, payment processing and order processing.
Non-Essential Cookies
Where required by applicable law, analytics, advertising or other non-essential cookies will only be activated after appropriate consent has been obtained.
You may be able to manage cookie preferences using our website cookie controls, where available, or your browser settings.
12. Analytics
We may use analytics services to understand how customers interact with our website.
Analytics information may include pages viewed, products viewed, session duration, approximate location, browser information, device information, referral sources and website interactions.
Where required by law, non-essential analytics technologies will only be used after appropriate consent.
13. Marketing Communications
Where legally permitted, we may send you information concerning products, special offers, promotions, store updates and other marketing communications.
Where consent is required by law, we will only send such communications after obtaining valid consent.
You may unsubscribe from promotional communications at any time by selecting the unsubscribe link in a marketing email or contacting us at:
Even after opting out of marketing communications, you may continue to receive necessary service messages relating to orders, payments, delivery, returns, refunds, account security or customer support.
14. Advertising
Where permitted by applicable law and subject to any required consent, we may use advertising technologies to measure advertising performance, understand customer interests, display relevant advertisements, measure conversions and improve our marketing campaigns.
Advertising providers may use cookies, pixels or similar technologies.
Where legally required, you may manage these technologies through our cookie consent controls.
15. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom or European Economic Area.
These providers may include Shopify, payment providers, cloud providers, analytics providers, customer support providers, marketing providers and other technology providers.
Where personal information is transferred internationally, we will seek to use appropriate safeguards required by applicable data protection law.
These safeguards may include an adequacy decision, approved standard contractual clauses, appropriate contractual safeguards, technical and organizational security measures or another legally recognized transfer mechanism.
16. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.
Retention periods may depend on:
- The duration of our customer relationship;
- Order fulfilment requirements;
- Returns and refund periods;
- Customer support requirements;
- Accounting and tax obligations;
- Fraud-prevention requirements;
- Legal limitation periods;
- Dispute resolution; and
- The need to establish or defend legal claims.
When information is no longer required, we may delete it, anonymize it or restrict further processing where appropriate.
17. Security of Personal Information
We use reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, accidental loss, unlawful disclosure, unauthorized alteration, destruction, misuse and unauthorized processing.
Security measures may include restricted access, authentication controls, secure hosting, encryption where appropriate, fraud monitoring, security reviews and controlled access by service providers.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
18. Your Responsibilities
You should take reasonable steps to protect your personal information.
You should provide accurate information, keep account information current, protect your password, avoid sharing login credentials, notify us if you suspect unauthorized access and provide accurate delivery information.
19. Children and Minors
Our Services are not intended to be independently used by individuals who are legally unable to enter into a purchase contract.
Where applicable, minors should obtain appropriate permission or supervision from a parent or legal guardian before creating an account, placing an order, providing personal information or using our Services.
If we become aware that personal information has been collected from a minor without appropriate authorization where such authorization is legally required, we may delete or restrict the information.
20. Your Data Protection Rights
Depending on applicable law and the circumstances, you may have the right to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request completion of incomplete information;
- Request deletion of personal information;
- Request restriction of processing;
- Object to certain processing;
- Object to direct marketing;
- Request portability of eligible personal information;
- Withdraw consent; and
- Submit a complaint to a competent data protection supervisory authority.
These rights are not absolute and may be subject to legal conditions and exceptions.
For example, we may need to retain certain information to complete an order, comply with tax or accounting obligations, prevent fraud, resolve disputes or establish or defend legal claims.
21. Right to Object to Direct Marketing
You may object at any time to the processing of your personal information for direct marketing purposes.
After receiving a valid objection, we will stop using the relevant personal information for direct marketing as required by applicable law.
22. How to Exercise Your Privacy Rights
To exercise a privacy or data protection right, please contact us:
Email: support@wosjg.shop
Telephone: +44 20 4156 4859
Please provide sufficient information to allow us to identify your account or transaction.
This may include your full name, email address, order number where applicable and a clear description of your request.
We may request additional information where reasonably necessary to verify your identity before disclosing, correcting or deleting personal information.
We will respond within the period required by applicable law.
23. Complaints
If you have concerns about how we process your personal information, please contact us first so that we can investigate and respond.
FAN CLUB FCSB UK LTD
608 Green Lane
Ilford
England
IG3 9SQ
United Kingdom
Email: support@wosjg.shop
Telephone: +44 20 4156 4859
Depending on applicable law, you may also have the right to submit a complaint to the competent data protection supervisory authority.
Submitting a complaint to us does not affect any other legal rights or remedies available to you.
24. Third-Party Websites
Our website may contain links to websites, applications or services operated by third parties.
This Privacy Policy applies only to personal information processed in connection with our own Services.
We are not responsible for the privacy practices, security or content of independent third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
25. Business Transfers
If our business is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be disclosed or transferred to relevant parties as part of the transaction, subject to applicable law.
26. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, our Services, payment or delivery systems, Shopify or other service providers, security practices or our business operations.
The updated version will be published on our website.
The “Last updated” date at the beginning of this Privacy Policy indicates when the latest version became effective.
Where required by applicable law, we may provide additional notice of material changes.
27. Contact Us
If you have questions about this Privacy Policy, how we process your personal information or how to exercise your privacy rights, please contact:
FAN CLUB FCSB UK LTD
Company Number: 16108338
Registered Address:
608 Green Lane
Ilford
England
IG3 9SQ
United Kingdom
Email: support@wosjg.shop
Telephone: +44 20 4156 4859